Privacy Policy for TravelQuest

Effective Date: May 27, 2025

This Privacy Policy explains how TravelQuest Experience ("we", "us", or "our"), operating through our website https://www.travelquestexperience.com/en/ ("Website"), collects, uses, stores, and protects your personal information. By using our Website or services, you consent to the practices described in this policy. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Union.

1. Information We Collect

We collect personal information to provide and enhance our travel and destination management services. The types of information we may collect include:

• Contact Information: Name, email address, phone number, and mailing address provided when you engage with our services.
• Travel-Related Information: Details such as travel preferences or special requests submitted during booking or planning.
• Billing Information: Payment details and billing address for processing transactions.
• Website Usage Data: Information about your interactions with our Website, such as pages visited, collected via cookies or similar technologies.
• Communication Data: Information provided through contact forms, emails, or customer support interactions.

We collect this information directly from you, automatically through Website use, or from third parties (e.g., travel partners) with your consent.

2. Legal Basis for Processing (GDPR)

For individuals in the European Union, we process your personal information based on the following legal grounds under GDPR:

• Consent: Where you have given explicit consent, such as for marketing communications.
• Contractual Necessity: To fulfill our obligations, such as processing bookings or delivering services.
• Legitimate Interests: For purposes like improving our services or ensuring Website security, provided these interests respect your rights.
• Legal Obligations: To comply with applicable laws, such as tax or travel regulations.

3. How We Use Your Information

We use your personal information to:

• Provide and personalize our travel and destination management services.
• Process bookings, payments, and related transactions.
• Communicate with you about inquiries, bookings, or service updates.
• Send marketing communications (e.g., newsletters) with your consent.
• Improve our Website, services, and customer experience through analysis.
• Ensure Website security and prevent fraud.
• Comply with legal and regulatory requirements.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information. We may share your information with trusted third parties who assist us in delivering services, such as:

• Travel Partners: Hotels, airlines, or tour operators to fulfill your travel arrangements.
• Service Providers: Payment processors or IT providers supporting our operations.

These third parties are required to protect your information and process it only as instructed, in line with data protection laws.

For GDPR compliance, any international data transfers (e.g., outside the EU/EEA) use appropriate safeguards, such as Standard Contractual Clauses.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, analyze usage, and provide personalized content. These may include:

• Essential Cookies: Required for Website operation.
• Analytics Cookies: To track Website usage patterns.
• Marketing Cookies: To deliver tailored promotions, with your consent.

You can manage cookie preferences via your browser or our Website's cookie consent tool. Disabling cookies may affect certain features.

6. Data Security

We use reasonable technical and organizational measures, such as encryption and secure servers, to protect your personal information from unauthorized access, loss, or misuse. However, no online system is entirely secure.

7. Your Rights (GDPR and General)

You have the following rights regarding your personal information:

• Access: Request details of the information we hold about you.
• Rectification: Update or correct inaccurate information.
• Erasure: Request deletion of your information, subject to legal obligations.
• Restriction: Limit how we process your information in certain cases.
• Portability: Receive your information in a structured format.
• Objection: Object to processing for marketing or based on legitimate interests.
• Withdraw Consent: Revoke consent (e.g., for marketing) at any time.

To exercise these rights, contact us at info@travelquestexperience.com. We will respond promptly, typically within one month, as required by GDPR.

8. Data Retention

We keep your personal information only as long as needed for the purposes outlined in this policy or to meet legal requirements. For example:

• Booking and billing information may be retained for up to 7 years for tax purposes.
• Marketing data is kept until you withdraw consent.
• Website usage data is typically retained for up to 2 years for analytics.

9. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect information from children. If you believe we have such information, please contact us to have it removed.

10. International Data Transfers

To provide travel services, we may transfer your information to countries outside the EU/EEA (e.g., to travel partners in your destination). We ensure compliance with GDPR through safeguards like Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our Website with the effective date. Please review it periodically.

12. Contact Us

For questions or to exercise your data protection rights, please contact us at:

Email: info@travelquestexperience.com
Website: https://www.travelquestexperience.com/en/contact

TravelQuest Experience is the data controller responsible for your personal information.

By using our Website or services, you agree to this Privacy Policy.